KNOWLEDGE MANAGEMENT AND MANAGERIAL EFFECTIVENESS IN COMMERCIAL BANKS IN SOUTH-SOUTH, NIGERIA

Abstract

The study examined the relationship between Knowledge management and Managerial Effectiveness in Commercial Banks in South-South, Nigeria. The objective of the study was to examine how knowledge management interact with measures of managerial effectiveness such as timely information supply, effective decision making, and service delivery. The philosophical underpinning of the study was positivism. The findings revealed that a relationship exists between data storage and managerial effectiveness of Commercial Banks in South-South, Nigeria; there is a significant positive relationship between information management and managerial effectiveness of Commercial Banks in South-South, Nigeria; there is a significant positive relationship between knowledge management and managerial effectiveness of Commercial Banks in South-South, Nigeria. The study concluded that organizational memory is a major enhancer of managerial effectiveness of Commercial Banks in South-South, Nigeria. The researcher therefore, amongst other things, recommended that constant technological upgrade and consolidation on organizational memory by managers of Commercial Banks in order to enhance managerial access to information and decision making. Therefore, the study has bridged the knowledge gap that existed concerning the relationship between organizational memory and managerial effectiveness in literature by providing an empirical explanation of how dimensions of organizational memory such as data storage, information management, and knowledge management interact with managerial effectiveness in terms of  timely information supply, effective decision making, and service delivery within the context of Commercial Banks in South-South, Nigeria.