PERFORMANCE MANAGEMENT TECHNIQUES AND ORGANIZATIONAL PRODUCTIVITY OF MICROFINANCE BANKS IN RIVERS STATE.

Abstract

The study focused on performance management techniques and organizational productivity of microfinance banks in Rivers State. The main objective was to determine the relationship between dimensions of performance management techniques (regular feedback and performance appraisal) and measures of organizational productivity (timeliness of output and quantity of output). Four research questions and four hypotheses guided the study. The study explored cross sectional survey research design. The target population was 120 respondents derived from 17 microfinance banks in Rivers State. The sample size was 90 respondents through census and purposive technique. The data were generated through the use of structured questionnaire. Descriptive statistic was used to analyze the data. Findings from the study revealed that dimension of performance management techniques (regular feedback) correlate with measures of organizational productivity (timeliness of output r=0.619, P<0.05 and quantity of output r=0.610, P<0.05. Also, the findings from the study revealed that dimension of performance management techniques (performance appraisal) correlate with measures of organizational productivity (timeliness of output r=0.544, P<0.05 and quantity of output r=0.522, P<0.05.Therefore, the study concluded that dimensions of performance management techniques (regular feedback and performance appraisal) influence measures of organizational productivity (timeliness of output and quantity of output)). Hence the study recommended that management of Microfinance banks should integrate advanced technology and data analytics into their performance management systems.