EMOTIONAL INTELLIGENCE AND EMPLOYEE PERFORMANCE OF COMMERCIAL BANKS RIVERS STATE

Abstract

This study examines the relationship between emotional intelligence and employee performance of commercial banks in Rivers State, Rivers State. The cross-sectional survey research design was adopted for this study. The design allows the collection of data using the questionnaire at a given point in time. The population of a research is the entire universe of interest to the researcher, for this study, the population is 22 commercial banks of 759 respondents and the source was gotten from HR department of the respective banks. The simple random sampling technique was used. The sample size of this study was 262 using the Taro Yemane formula. The Cronbach's Alpha indicates a reliability index of .896 which implies that the instrument was reliable. The study revealed that there is a significant relationship between self-management and employee performance of commercial banks in Rivers State, Rivers State. There is a significant relationship between social awareness and employee performance of commercial banks in Rivers State, Rivers State. There is a significant relationship between relationship management and employee performance of commercial banks in Rivers State, Rivers State. The study establishes a significant positive correlation between emotional intelligence and employee performance in commercial banks in Rivers State. This finding underscores the critical role of effective safety policies in fostering a committed workforce, suggesting that prioritizing safety not only protects employees but also enhances organizational loyalty and performance. The study recommended that Management of steel manufacturing firms should institutionalize regular and role-specific self-management programs to reinforce safety culture, enhance employee confidence in workplace protocols, and thereby strengthen their organizational commitment.