VIRTUAL STORAGE AND INFORMATION MANAGER JOB PERFORMANCE IN COMMERCIAL BANKS IN RIVERS STATE

Abstract

The study investigated the relationship between virtual storage and information manager job performance in commercial banks in Rivers State. The objective of the study was to evaluate the relationship between the dimensions of virtual storage, such as Cloud storage and in-house virtualization, and information manager job performance in commercial banks in Rivers State, especially in terms of information accuracy and customer service delivery. The study was strengthened using Diffusion of Innovation Theory. The population of the study consisted of one hundred and fifty-one (151) Heads of Departments (Information Managers) at the Port Harcourt head offices of twenty-three (23) Commercial Banks operating in Rivers State, Nigeria. The study adopted the census sampling method, which involved engaging the entire population of one hundred and fifty-one (151) information managers without sampling. Cronbach Alpha was used to ascertain the reliability of the instrument. One hundred and fifty-one (151) copies of the questionnaire were administered and 132 copies were retrieved. The primary data obtained from the field were analyzed using Pearson Product Moment Correlation in SPSS version 27.0 for the bivariate analysis. The result of the analyses showed that: there is a strong positive relationship between Cloud storage and information manager job performance in commercial banks in Rivers State, especially in terms of information accuracy and customer service delivery; there is a strong positive relationship between in-house virtualization and information manager job performance in commercial banks in Rivers State, especially in terms of information accuracy and customer service delivery. The study concluded that virtual storage systems are not just supportive tools but strategic enablers of efficiency, reliability, and customer-centered performance in the modern banking sector. Thus, the study recommended amongst others that commercial banks in Rivers State should adopt secure and scalable cloud storage infrastructures that enable real-time data synchronization, allowing information managers to access, update, and retrieve accurate customer information swiftly, thereby improving decision-making and responsiveness to customer needs.