VALUE ALIGNMENT AND EFFECTIVE COMMITMENTAMONG EMPLOYEES IN SERVICE ORGANISATION IN RIVERS STATE

Abstract

This study examined the relationship between Value Alignment and Affective Commitment among employees of service organizations in Rivers State. The study aimed to determine whether alignment between employees’ personal values and organizational values influences their emotional attachment and loyalty. A survey research design was adopted, with a population of 519 employees
drawn from banks, the Rivers State Police Command, and Rivers State University. Using Taro Yamane’s formula, a sample of 226 employees was selected through stratified random sampling.
Data were collected via a structured questionnaire and analyzed using descriptive statistics (mean and standard deviation) and inferential statistics (Pearson Product-Moment Correlation) with SPSS version 25. The results indicated that employees generally perceive moderate to high value alignment within their organizations, with mean scores ranging from 3.13 to 3.61. Similarly, affective
commitment levels were moderate, with mean scores ranging from 3.07 to 3.57. The correlation analysis revealed a strong positive and statistically significant relationship between value alignment and affective commitment (r = 0.938, p < 0.01), indicating that employees whose personal values align with organizational values are more emotionally attached and loyal. The study concluded that
value alignment is a critical determinant of affective commitment in service organizations. It recommended that organizations prioritize value congruence in recruitment, foster inclusive cultures, strengthen leadership practices, and implement employee engagement initiatives to enhance emotional attachment, loyalty, and overall organizational effectiveness