IMPACT OF INDUSTRIAL DISPUTE MANAGEMENT STRATEGIES ON WORKPLACE HARMONY: A THEORETICAL REVIEW

Abstract

A properly managed dispute is expected to bring about increase productivity, as well as achieving the goals for the business. This study theoretically investigated the relationship between industrial dispute management strategies and workplace harmony. The study literature review offers a combination of the past and contemporary studies about on the meaning and nature of all the study variables of study, and discovered that no organization irrespective of the kind of business they are in can progress effectively without giving room for constructive dispute to thrive while managing the destructive aspects using appropriate strategies such as avoidance and accommodation strategies. The study laid its background on the social network theory and the social exchange theory. Based on the findings of the study, the following conclusion and recommendations are made; the study concluded that achievement of workplace harmony will enhance achievement of organizational mission and vision. Therefore, the following recommendations were made among others that industrial management should try as much as possible to discourage destructive conflict while promoting constructive conflict.