EFFECT OF CONFLICT RESOLUTION MECHANISM ON EMPLOYEES’ PERFORMANCE IN TARABA STATE UNIVERSITY JALINGO

Abstract

Conflict is a natural and inevitable aspect of organizational dynamics, particularly in complex institutions such as universities where individuals from diverse cultural, professional, and academic backgrounds interact daily. In such settings, divergent goals, values, and perspectives often lead to disagreements and misunderstandings that, if left unmanaged, can escalate into disruptive disputes. Scholars have long recognized that conflict, when properly addressed, can be a catalyst for innovation, improved decision-making, and organizational growth. However, unmanaged or poorly handled conflict frequently results in diminished employee morale, strained workplace relationships, and declining institutional performance.