TEAM DYNAMICS AND EMPLOYEE PERFORMANCE IN THE BANKING SECTOR: EVIDENCE FROM SELECTED DEPOSIT MONEY BANKS IN WUKARI, TARABA STATE, NIGERIA.

Abstract

This study examined the effect of team dynamics on employee performance in selected deposit money banks in Wukari, Taraba State, Nigeria. The study specifically investigated the effects of team communication, team trust, and team leadership on employee performance. A survey research design was adopted. The population comprised 143 employees of Zenith Bank Plc and Unity Bank Plc in Wukari, from which a sample size of 105 respondents was determined using Yamane’s formula. Data were collected through structured questionnaires and analyzed using descriptive statistics and multiple regression analysis with the aid of SPSS version 26. The findings revealed that team communication significantly affects employee performance (β = 0.281, t = 3.85, p = 0.000), team trust has a significant positive effect on employee performance (β = 0.249, t = 3.07, p = 0.003), and team leadership exerts the strongest influence on employee performance (β = 0.338, t = 4.45, p = 0.000). The study recommends that banks should strengthen communication channels, promote trust-building initiatives, and provide continuous leadership development programmes to enhance employee performance.