PERCEIVED MANAGERIAL SUPPORT AND JOB SATISFACTION OF DELIVERY SERVICE FIRMS IN RIVERS STATE, NIGERIA.

Abstract

This study investigated the relationship between Perceived Managerial support specifically emotional, practical, and informational support and job satisfaction among delivery service Firms in Rivers state Nigeria. The aim was to assess how different forms of supervisory support contribute to employees' satisfaction in a high-demand, fast-paced occupational context. A descriptive
correlational research design was adopted, and data were collected using structured questionnaires distributed electronically to 5 delivery service firms operating in the region. Three respondents were purposively selected from each firm, resulting in a total sample size of 25. Data were analyzed using descriptive statistics and Pearson Product Moment Correlation Coefficient (PPMCC). The findings
revealed significant positive relationships between all dimensions of Perceived Managerial support and job satisfaction. Informational support showed the strongest correlation (r = .625, p < .01),
followed by emotional support (r = .550, p < .01), and practical support (r = .407, p < .05). These results suggest that delivery workers are more satisfied with their jobs when they receive consistent guidance, emotional care, and tangible assistance from their supervisors. The study contributes to the limited empirical research on supervisory dynamics in the logistics sector within Nigeria and
emphasizes the critical role of supportive leadership in enhancing employee satisfaction and performance. It is recommended that logistics firms implement supervisor training programs, ensure the provision of essential tools, and establish effective feedback channels to promote a supportive work environment.